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My order is not moving

I orderd from boohoo and they said the order is now in APG , usually i gets a gmail to pay tax but i didn’t received one and its been 4 days. Now my order dont move, like didnt even start the toute he needs to be
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Ron, did you ever get your package?

How can I pay customs duties
Why was my shipment stopped, and why was my shipment delayed?
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